National Public Safety Telecommunicators Appreciation
The week of 4.10.16 through 4.16.16 is a week of National Public Safety Telecommunicators appreciation. Faulkner County Sheriff’s Office appreciates our 9-1-1 dispatchers.
Faulkner County Sheriff’s Office currently employs 11 full-time dispatchers and 1 part-timer (Faulkner County Operation of Emergency Management covers the salary for two employees). Most of the time, our dispatchers work two dispatchers at a time, where they are responsible for dispatching for the Sheriff’s Office, 17 fire departments, the Faulkner County Sheriff Emergency Squad, and fill in for municipalities as needed. In 2015, Faulkner County Sheriff’s Office dispatchers received approximately 70,100 calls, including 9-1-1 and non-emergency calls.
When a citizen calls 9-1-1 for whatever crisis going on at that time, these dispatchers work hard and fast to get the first-responders to respond. Until the responders arrive on scene, dispatchers are the true first-responder.
There is a saying, “Between the thin Red, White, and Blue lines lies the thinnest Gold Line. This gold line represents those who rarely are seen but mostly are heard. The calm voice in the dark night. DISPATCHERS, the golden glue that holds it all together.”
When you call 9-1-1, rest assured the person who picks up that phone is ready to help you through your crisis. Dispatchers guard the phones 24 hours a day, 7 days a week, 365 days a year, regardless of inclement weather, holidays, or personal events. They stand by ready to answer the call while you sleep at night. We appreciate you, calm voice in the dark night.