Communications

EMERGENCY 911                                             Non-Emergency  501-328-5906

 

The Faulkner County Communications Center is the primary answering point for all police, fire, and medical emergencies within the county. 

The Communications Center is under the Leadership of Communications Supervisor, Kristy Kilcrease. She is responsible for all daily operations of the Communications Center as well as managing a staff of 10 employees. 

Telecommunication Operators are assigned to handle police, fire and emergency management in different geographical areas of the county. Telecommunication Operators are responsible for answering all incoming emergency/non-emergency calls to the Communications Center for Faulkner County. They are also responsible for prioritizing calls, assigning units to calls for service, tracking officers whereabouts and providing general support the the Sheriff's Office as well as all Faulkner County Volunteer Fire Departments, Faulkner County Emergency Squad and the Office of Emergency Management. Telecommunication Operators are able to this all while remaining cognizant of any risk to officer safety.

In 2012, the Communications Center received and processed approximately 31,000 911 calls and 78,000 non-emergency calls and 20,000 calls for service. On average the Faulkner County Communications Center processes 353 phone calls and general calls for service per day.

Most of the Section's dispatching work is accomplished using a CAD (Computer-Aided Dispatch) system, with call takers and dispatchers using computer terminals to rapidly record and transmit information. Patrol cars are equipped with an MDT (Mobile Data Terminals). The resulting statistical data provides extensive capability for production of management reports and workload monitoring. All radio frequencies, telephone lines, and many of the intercom lines are recorded using state of the art recording hardware. The Communications center currently consist of three fully equipped workstations with radio consoles, ACIC/NCIC terminals as well as the Sheriff's Office Records Management Software. In 2012 the Communications Center's 911 system was upgraded to an IP-based Micro Data 911 system. This new system will allow for the continued growth of Faulkner County. 

Services:

The Faulkner County Communications Center along with The Faulkner County Department of Emergency Management offer the following services to help better protect and inform the citizens of Faulkner County. These services are of no charge to the citizens of Faulkner County.

 

 

In 2011, Faulkner County Department of Emergency Management partnered with the Emergency Communications Network to provide the citizens of Faulkner County with the Code Red Weather Alert System. 

The CodeRED system provides Faulkner County officials the ability to quickly deliver messages to targeted areas or the entire county. If you wish to ensure that you are included in the database, simply follow the link below to the "CodeRED Community Notification Enrollment" page. It isrecommended that all businesses register, as well as all individuals who have unlisted phone numbers, who have changed their phone number or address within the past year, and those who use a cellular phone or VoIP phone as their primary number.

CodeRED Weather Warning is an opt-in only weather warning product that taps into the National Weather Service’s Storm Based Warnings. CodeRED Weather Warning automatically alerts affected citizens in the path of severe weather just moments after a warning has been issued.
 
If you would like to register for weather warnings through Code Red please click here.
 
In 2012 Faulkner County deployed Smart 911 for all residence of Faulkner County. 

Smart911 is a free service that allows citizens across the U.S. to create a Safety Profile for their household that includes any information they want 9-1-1 to have in the event of an emergency. Then, when anyone in that household dials 9-1-1 from a phone associated with their Safety Profile, their profile is immediately displayed to the 9-1-1 call taker providing additional information that can be used to facilitate the proper response to the proper location. At a time when seconds count, being about to provide 9-1-1 with all details that could impact response the second an emergency call is placed could be the difference between life and death. Smart911 is a free service that allows citizens across the U.S. to create a Safety Profile for their household that includes any information they want 9-1-1 to have in the event of an emergency. Then, when anyone in that household dials 9-1-1 from a phone associated with their Safety Profile, their profile is immediately displayed to the 9-1-1 call taker providing additional information that can be used to facilitate the proper response to the proper location. At a time when seconds count, being about to provide 9-1-1 with all details that could impact response the second an emergency call is placed could be the difference between life and death.

If you would like to sign up for Smart 911 please here


The Faulkner County Communications Center is staffed 24 hours a day, 7 days a week.

 
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